A technical problem with its self-exclusion function resulted in a 2 million fine for the Swedish horseracing brand. Customers with a mobile bank ID were unable to access ATG’s self-exclusion feature between 13 and 28 January. It took two weeks for the mistake to be discovered.
A technical problem with its self-exclusion function has resulted in a fine for the Swedish horseracing brand.
Customers with a mobile bank ID were unable to access the self-exclusion feature between 13 and 28 January.
The fact that players could not exclude themselves from all pages means that ATG was in violation of Sweden’s gaming law.
For registered users to be allowed to voluntarily suspend themselves from play, they need to be given a specific self-exclusion function.
The function was rendered inaccessible due to a technical error that occurred after an update of the login system. This mistake went undiscovered for two weeks.
It stated that it does not consider it excusable that a technical error causes a deficiency of this nature without ATG immediately discovering the error.
A larger amount of players may have been affected by the error, because the bug was only discovered 14 days later.
The notice and penalty fee was issued due to the fact that ATG’s offence was not considered trivial or excusable.
There were several factors that did reflect on it. The link to Spelpaus functioned correctly and players were able to exclude themselves through customer service.
After discovering the error, ATG immediately corrected it and has since introduced routines to prevent the same error from happening again.
The time period is not insignificant in the context, even though ATG corrected the error immediately after they discovered it.
Spelinspektionen has levied a 2m fine for the violation, taking into account the circumstances.