The Gambling Commission has suspended an online operator because they failed to integrate the safer gambling self-exclusion scheme GAMSTOP. Consumers who have a problem with gambling use GAMSTOP to get help to stop.
The Gambling Commission has suspended an online operator because they failed to integrate the safer gambling self-exclusion scheme GAMSTOP.
Consumers who have a problem with gambling can use GAMSTOP self-exclusion to stop gambling. In 2020 the Commission made it mandatory for all online gambling businesses to participate in this scheme and refuse custom to consumers who have registered.
The operator of lebom.app has been immediately suspended from operating until the Commission is satisfied that they have fully integrated GAMSTOP. The Gambling Act 2005 requires the Commission to review the licence of a business.
Kay Roberts, Executive Director of Operations, said that GAMSTOP provides a crucial service for people who feel they are suffering gambling harm. It is not acceptable for any online operator to fail to integrate with the scheme.
During the course of the suspension, the Commission has made it clear that it is expected to focus on treating consumers fairly and keeping them informed of any developments which impact them.
The operator is able to allow consumers to access accounts and withdraw funds despite the suspension.
Signing into the operator’s app will allow consumers to contact LEBOM.
The last update was on 3 November 2022.