The new Gambling Ombudsman will be created by the Independent Betting Adjudication Service (IBAS).
The long-awaited UK Government White Paper will call for the creation of a new Ombudsman, according to IBAS.
IBAS claims to be the perfect candidate for the role because it wants to protect consumers from gambling harm while raising industry standards.
The Gambling Commission is the official route for resolving issues, but the body already offers an alternative dispute resolution service.
If it succeeds in becoming the UK’s first Gambling Ombudsman, IBAS has outlined its aims and goals.
IBAS wants new and compulsory funding from the industry to ensure impartiality remains central to all gambling disputes, as well as a Fair Play Code that outlines the criteria for deciding complaints, including fairness terms and conditions for harmful gambling complaints.
The experience, expertise and commitment to independent decisions of IBAS is unparalleled, having resolved over 85,000 gambling disputes.
The creation of a new Ombudsman needs to be run by an organisation that understands the sector and has a track record of helping and protecting consumers.
It is the best place to hit the ground running, protecting consumers and raising industry standards through fair, consistent decision making and constructive dispute avoidance feedback, because of the additional resources built on the foundations of IBAS.
Andrew Fraser commented that it was an exciting time for the gambling industry. There is an opportunity to improve the service that is offered to gaming customers.
IBAS is committed to providing an accessible, fair, and independent service to all gambling consumers.
The plan for a Gambling Ombudsman would make sure that consumers are protected and that there isn’t a lot of complaints. This plan provides a solution that works for Government, the Regulator, and the industry.
The Independent Betting Adjudication Service is planning to become the UK’s first Gambling Ombudsman. IBAS claims to be the perfect candidate for the role because it wants to protect consumers from gambling harm while raising industry standards. IBAS wants the framework to be produced outside of it’s jurisdiction.