Customer issues with Unibet Bonuses are being investigated

Customer issues with Unibet Bonuses are being investigated

The Kansspelautoriteit (KSA), the Netherlands’ gambling authority, will investigate Unibet. Many customers have encountered problems with the operator’s bonus system.

The Dutch market was entered by Unibet on July 11. Several customers voiced their displeasure with the operator’s bonuses only a day later. The issues vary, but the KSA confirmed that Unibet is aware of them. The operator is working hard to patch the problems and provide players with great experiences.

Customers who have experienced problems can contact Unibet’s help center on Unibet’s Dutch website.

A gambling company that operates several brands is Unibet. The market in the Netherlands was re-regulated in October of 2021. The company experienced an immediate decline in revenues.

Since the Netherlands is one of the main markets, the operator immediately began a licensing process to re-enter the jurisdiction. The approval of the application in June paved the way for its re-launch in the country. It will probably take a while before the operator’s revenues rebound to their pre-exit levels.

The company is always working hard to protect its customers and takes player protection very seriously. In April, the company said that only a small amount of its profits come from high-risk gamblers. The chief executive officer of Kindred promised to lower this number even further.

The Netherlands has become one of the best gambling markets in Europe. The KSA has refrained from forcing strict deposit limit rules on operators, but has been very proactive in punishing those who refuse to follow the rules.

The black market and offshore operators undermine the legalized alternatives. Out of all European markets, the Netherlands has been the most successful in expelling unlicensed operators. The regulators told consumers that illegal gambling will soon be gone from the country.

Despite not having a license, Gammix was reprimanded by the KSA for operating in the country. The authority pointed out that several of the websites of Gammix are available to Dutch gamblers. The operator is at risk of hefty fines if it doesn’t exit the market soon.

Summary:

The Kansspelautoriteit (KSA), the Netherlands’ gambling authority, will investigate Unibet over alleged bonus-related issues. According to the regulator, numerous customers have encountered problems concerning the operator’s bonus system. The authority also said that the operator is currently working hard to patch the problems and provide players with uncompromised experiences.